PRIVACY POLICY
ATA Holidays respects your privacy. This is a summary of our privacy and personal information policy and contains the most important and relevant points for you.
1. How we collect information
We may collect certain information during any of the following:
+ On registration;
+ When engaging with third party service providers;
+ Making use of our real-time reporting tools;
+ Making use of any reservation services;
+ Making use of any other goods or services offered by us;
+ During the booking process;
+ During any online session from your web browser;
+ From cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services use.
2. We may use your information:
+ To send you administrative messages and email updates to you regarding your requests;
+ For marketing purposes;
+ For targeted content in certain, specified instances directly or via third party service providers; and for business purposes, which may be deemed beneficial to you.
Mobile Device: If you’re using the mobile device we may collect data that identifies settings and locations.
3. Disclosure
We might disclose your information in the specific circumstances mentioned in this policy.
4. Security
We endeavour to protect your information. In this regard you have the following choices:
+ You can turn off cookies in your browser; or
+ You can opt-out of marketing communications with us by clicking on unsubscribe link in any marketing email that has been sent you.
PRIVACY & PERSONAL INFORMATION POLICY
1. Audience
This policy applies to all visitors to our website and customers, potential customers and customers or potential customers of our affiliates or partners ("you" and "your").
2. Purpose of this policy
This policy disclaims the personal information and privacy issues that affect you and any potential customers. It describes the way we collect, store, use, and protect information that can be associated with you, your business or a natural person and can be used to identify any of the above (“personal information”).
3. Personal information:
3.1 Includes
+ Certain information collected on registration;
+ Additional information accessed through your interactions with us; and
+ Optional information that you voluntarily provide to us.
3.2 Excludes
+ Information that has been made anonymous so that it does not identify a specific person;
+ Permanently de-identified information that does not relate or cannot be traced back to you specifically; and
+ Non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, social media account, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.
4. Acceptance of terms
You must accept all the terms of this policy when you visit our website or register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
5. Changes
We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
6. Collection
6.1 On registration
Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information might include:
+ Your name, surname, company name, company registration number, and GST number;
+ Your postal address, email address, telephone number, and postal code;
+ Payment details, bank account(s) and credit card number(s).
6.2 Collection on use
In order to provide the services to you, you will be asked to provide us with additional information on a voluntary basis such as:
+ Profile management details;
+ Flight, hotel, card reservations;
+ Personal account details;
+ Visa details;
6.3 Optional details
You may also provide additional information on a voluntary basis such as value added services or third party services provided by our partners or affiliates or any further information you provide to us (“optional information”). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.
6.4 Collection from browser
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
6.5 Cookies
When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website. Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us.
6.6 Tracking tools
ATA Holidays uses third party tracking tools in order to improve your customer experience.
6.7 Web beacons
Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
6.8 Recording calls
We will monitor and record telephone calls that you make to our call centre which is mandatory in order for us to provide services to you.
6.9 Purpose for collection
We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such service information or optional information. We may use your usage information for the purposes described above and to:
+ Remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
+ Monitor website usage metrics such as total number of visitors and pages accessed;
+ Provide any services, which may be useful or beneficial to you; and track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
7. Use
7.1 Messages and updates
We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
7.2 Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on personal information. In a completely automated process, computers process personal information and match it to adverts or related information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. If you click on a third party or affiliate or advertiser’s website however, the advertiser is able to collect your personal information.
8. Disclosure
8.1 Sharing your information
We may share your personal information with:
+ Other divisions or companies within the group of companies to which we belong, or third-party advertisers, affiliates or service provides so as to provide joint content or services like registration or for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications.
+ An affiliate, in which case we will seek to require the affiliates to honour this privacy and personal information policy;
+ Our service providers under contract who help with parts of our business operations (including fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
+ Credit bureaus to report account information, as permitted by law; and
+ Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).
8.2 In the process of various activities recorded in this policy we may receive a fee or compensation from third parties and you expressly consent and approve our engagement in those activities.
8.3 Regulators
If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
8.4 Law enforcement.
We may disclose personal information if required:
+ By a subpoena or court order;
+ To comply with any law;
+ To protect the safety of any individual or the general public; and
+ To prevent violation of our service terms.
8.5 Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
8.6 Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs.
8.7 Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
9. Security of personal information
Generally we use computer safeguards such as firewalls and data encryption to protect personal information and we enforce physical access controls to our buildings and files. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
10. Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
11. Retention of personal information
We will only retain your personal information for as long as we determine is necessary to fulfil the purposes explicitly set out in this policy, unless:
+ Retention of the record is required or authorised by law; or
+ You have consented to the retention of the record.
During the period of retention, we will continue to abide by our obligations. Unless explicitly directed otherwise, your access of our website or use of our services is deemed consent to retain records of the information outlined in this privacy and personal information policy.
12. Updating or removing
You may choose to correct or update the personal information you have submitted to us by logging into your account.
13. Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
14. Enquiries
If you have any questions or concerns arising from this privacy & personal information policy or the way in which we handle personal information, please contact us at: info@ataholidays.com.au.
The information within our website, brochures and other marketing material has been compiled with care and is provided in good faith. However, it is subject to change and does not form part of the contract between the passengers and ATA Holidays Pty Ltd. When making a booking with ATA Holidays, passengers agree in full to the following conditions:
Quoted Prices
The booking price quoted to passengers is based on fares, hotel prices, land costs and other relevant costs ruling at the date of the ATA Holidays' proposal. In the event of there being any increase in any of the afore-going costs prior to the commencement date of any travel arrangements, such variation shall be for passenger’s account on request from ATA Holidays, as shall any increase in the booking price arising from fluctuation in rates of exchange. All services are subject to availability.
There is no guarantee that flights, ferries, ships, trains, or coaches will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and ATA Holidays reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond our control.
Once deposit and/or airfare portion is paid, airline tickets will be issued and bookings are not transferrable to any future specials. It is important that passenger names must be provided exactly as per passport, including middle names, at the time of booking. Failure to do so could result in denied boarding or deportation. Please confirm that all of the travel arrangements, itinerary details and documents are correct. Once documents have been issued changes could incur financial penalties imposed by the service provider(s) and these will be payable by passengers.
ATA Holidays reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during passenger’s booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.
Disclaimer
All prices are quoted in Australian Dollars (AUD) unless otherwise indicated. The published prices of the travel offer includes all Australian taxes, charges and service fees, including GST (where applicable). All prices are subject to availability and can be withdrawn or varied without notice. We reserve the right not to honor any published prices that we determine were erroneous due to printing, clerical or electronic error, except in the case of manifest error by us.
In the event of a price decrease, we are not obliged to refund you to match any subsequent price reduction after order placement.
Travel offers are typically promoted at a base ‘per person’ price based on twin share room.
All other mandatory surcharges including but not limited to single passenger surcharges, departure date and/or city surcharges, the selection of additional optional extras, other government taxes, levies, gratuities, or listed fees are in addition to the listed base price as per the terms of the travel offer.
Payment and Additional Charges
Final payment for any booking must be made at least six weeks prior to departure, unless specific arrangements have been made to the contrary with ATA Holidays and ATA Holidays in writing confirms such arrangements. Final payment is based on the quoted and confirmed price, less any deposit paid, plus any additional costs that may have been incurred.
Aside from passport, visa and other peripheral service fees (additional fees), ATA Holidays reserves the right to claim late booking charges, communication, consultation, administration and amendment fees where applicable.
Cancellation by Passenger
All cancellations must be made in writing to ATA Holidays and will be subject to the booking’s cancellation charges from the date the written cancellation is received. No refund will be made for any unused services of the holiday after the departure date.
Cancellation by Company
If a holiday or tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, ATA Holidays will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and ATA Holidays shall not be liable for any claim whatsoever arising from such events.
Travel Insurance
It is strongly advised that all passengers take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment (note that this is not an exhaustive list). ATA Holidays cannot in any way be made liable for any additional cost incurred by the passengers on any tour.
Health and Medical Requirements
Passengers must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny passengers entry into a country. We recommend that passengers consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your holiday or tour.
If passengers have any concerns regarding health requirements of the travel destination(s), we suggest passengers refer to your health professional and/or the Department of Foreign Affairs and Trade (“DFAT”) ‘Smart Traveller’ service prior to placing an Order. We recommend that passengers contact DFAT or visit their website www.smartraveller.gov.au for current advice. ATA Holidays does not provide any medical advice.
Travel Documents
All passengers must check your travel documentation to ensure that the dates are correct, visas have been obtained and passports have at least six months' validity. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect. If passengers do not arrive on the agreed date for your tour we may treat the service as having been cancelled by you.
Conduct
Passengers must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. Passengers must conduct yourself in a proper manner so as to not to cause disturbance or offence to other passengers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.
Procedures for Lodging Complaints or Claims
We are committed to dealing with complaints quickly and effectively. If you’re not satisfied with any aspect of the services we have arranged on your behalf, you should report it to us so that immediate action can be taken to remedy the problem.
Any feedback made to ATA Holidays following the conclusion of the tour should be emailed to info@ataholidays.com.auwithin 07 days of completion of the tour. In the event that you do not notify us in writing within 07 days, our ability to investigate negative feedback may be prejudiced.
Airlines
ATA Holidays takes no responsibility for reconfirming flights or for advising the passenger of airline schedule changes once the tickets have been issued. Standard airline rules in effect in most countries require that international flights must be reconfirmed directly with the airlines concerned at least 72 hours prior to departure of each flight or the airline(s) may cancel your reservations. The passenger should plan on contacting each airline concerned by phone or at a city ticketing office at least three days before the flight to reconfirm and check for any schedule changes. We recommend that passengers reconfirm each flight, even if the airline says that it is not required.
If, for any reason, a passenger cannot make your flight, you must contact the airline immediately so as to attempt to avoid losing the entire booking, and/or incur extra costs at your expense.
ATA Hoidays takes no responsibility in the event of an airline’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers airline default is highly recommended.
ATA Holidays reserves the right to modify, change, extend or withdraw published flight terms such as airline selection and/or scheduling with respect to the travel offer at any time due to changes beyond our control.
Law of Contract
The Terms and Conditions agreement will be governed and interpreted in accordance to the laws of New South Wales, Australia. Passengers irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of the State of New South Wales.
