PAYMENT
Booking is made more than 30 days prior to check-in date: a 50% deposit of total value is required upon confirmation. The balance must be paid at least 30 days prior to check-in date.
Booking is made less than 30 days prior to check-in date: 100% of total value is required upon confirmation.
Payment method: by bank transfer or by credit card via PayPal
Bank name: Commonwealth Bank of Australia
Beneficiary name: ATA Holidays
BSB: 062140 Account number: 11448437
Reference: Booking code/Guest name (must be mentioned in transaction)
Payment by credit card will incur the following transaction fee:
Visa/Master: 2,5% of total value
Amex: 3% of total value
Client/remitting party must cover their own bank charges.
Booking will be cancelled if payments are not received on due date(s).
CANCELLATION/AMENDEMENT
Cancellations or amendments must be informed in writing. E-mail cancellation or booking amendments are only effective once re-confirmed by ATA Holidays. We strongly recommend you to purchase travel insurances to cover cancellation cost if any. We do not cover any costs related to your travelling risk. Should you have to cancel or amend, the following terms will apply:
Normal Season:
More than 30 days: 10% of total value
From 15 to 30 days: 25% of total value
From 8 to 14 days: 50% of total value
Within 7 days or no show: 100% of total value
Peak Season (20 DEC - 10 JAN):
More than 45 days: 10% of total value
From 31 to 45 days: 25% of total value
From 15 to 30 days: 50% of total value
Within 14 days or no show: 100% of total value
Certain special offers may be non-refundable/non-amendable. These will be advised to you at the time of booking. Refund can take up to 45 days after cancellation date.
