PAYMENTS
A non-refundable deposit of 10% of the total booking is required within three days from the date of confirmation. The balance payment is due at 45 days prior to embarkation date. For bookings made less than 45 days, full payment is required. Bookings will be cancelled if payments are not received by the due date(s).
Payment can be made via bank transfer or credit cards. In addition to the total payable amount, credit card payments will incur a merchant fee of 2.5% for MasterCard and Visa, 3% for American Express. Any bank charges and merchant fees must be covered by the customer.
CANCELLATIONS
Confirmed bookings must be cancelled by the party leader in writing (by email) and this will only be effective once the written cancellation is confirmed by ATA Holidays. Cancellation by the party leader will be subject to the following cancellation fees from the date the written cancellation is received:
For bookings of up to 03 cabins
• more than 15 days prior to embarkation date - 10% of total cost
• between 8 and 15 days prior to embarkation date - 50% of total cost
• within 7 days prior to embarkation date or “no show” - 100% of total cost.
For bookings of 04 cabins to 06 cabins
• more than 21 days prior to embarkation date - 10% of total cost
• between 8 and 21 days prior to embarkation date - 50% of total cost
• within 7 days prior to embarkation date or “no show” - 100% of total cost.
For bookings of 07 cabins to 10 cabins
• more than 45 days prior to embarkation date - 10% of total cost
• between 31 and 45 days prior to embarkation date - 25% of total cost
• between 21 and 30 days prior to embarkation date - 50% of total cost
• between 11 and 20 days prior to embarkation date - 75% of total cost
• within 10 days prior to embarkation date or “no show” - 100% of total cost.
AMENDMENTS
Any amendments to confirmed bookings must be requested by the party leader in writing (by email). Whilst we will endeavor to assist, we cannot guarantee that requests will be met. If we can make the requested change, you will be provided with a quote detailing any additional costs, whether incurred due to your amendments, imposed by a Third-Party Travel Provider, or our amendment fees. In all cases, the following amendment fees shall apply:
For bookings of up to 03 cabins
• If amendments are made more than 15 days prior to embarkation date: the first amendment is free of charge. From the second amendment: a charge of A$50 per amendment.
• If amendments are made within 15 days prior to embarkation date: the above standard cancellation fees will apply, and full price will apply to new travel arrangements.
For bookings of 04 cabins to 06 cabins
• If amendments are made more than 21 days prior to embarkation date: the first amendment is free of charge. From the second amendment: a charge of A$50 per amendment.
• If amendments are made within 21 days prior to embarkation date: the above standard cancellation fees will apply, and full price will apply to new travel arrangements.
For bookings of 07 cabins to 10 cabins
• If amendments are made more than 45 days prior to embarkation date: the first amendment is free of charge. From the second amendment: a charge of A$50 per amendment.
• If amendments are made within 45 days prior to embarkation date: the above standard cancellation fees will apply, and full price will apply to new travel arrangements.
We will not charge any cancellation/amendment fees if it is due to a breach by us of any of our obligations or due to our fault; or if the Third-Party Travel Provider amends your booking through no fault of the customer.
Please read our full General Booking Conditions here.
COVID-19 RELATED POLICIES
If you can’t travel as a direct result of Covid-19 related matters, ATA Holidays will:
• allow you to change the dates of your holiday; or
• offer you a credit for another holiday, minus any unrecoverable costs imposed by Third-Party Travel Providers; or
• give you a refund, minus any unrecoverable costs imposed by Third-Party Travel Providers.
This policy is only valid if the ability to travel is beyond your control. You are required to provide reasonable documentation confirming that your inability to travel is due to Covid-19 related matters. For cancellations or modifications due to reasons not related to Covid-19, our standard policies as stipulated in our terms and conditions apply.
