Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. This position is responsible for clients from Australia, New Zealand, anh Canada.
Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
Advise, create outlines and travel itineraries for our clients.
Make quotations/proposals and reconfirm bookings with/for overseas agents.
Make reservations with local suppliers and hotels if needed.
Understand about the existing and new products being offered by the company.
Work with the operations team to deliver optimal service to clients on the ground.
Issue invoices in due time and assist accounting department with regard to payment.
Ensure all sales are reported weekly in your sales report.
Ensure our company’s standards and Inbound processes are followed.
Bachelor’s Degree in English Linguistic, Hospitality, Tourism, Business or other related field.
Good command of written and spoken English.
Open for fresh graduates or having 1 year of experience in Inbound Tour Operations or related field.
Good attitude, well organized, hardworking, with the ability to work as part of a team.
Ability to work under pressure in peak season periods within timeline.
High degree of customer service with an eye for detail and presentation.
Strong organizational skills, ability to work under pressure and to prioritize tasks.
Good computer literacy (MS Office; Travel related software).